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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Impossible to access S...
Customer experience | Sales, Customer Insights,...
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Impossible to access Sales Hub or any Dynamics services

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Posted on by Community member 3
Hi,
 
I will try to give you enough context so someone can help.
Our company wants to start using Dynamics Sales.
1. We bought licences for concerned users.
2. I created a new environement in Power Platform with Dynamics Sales Entreprise installed on it
 
Power Platform admin center : My account is a user in the environment with : admin, Sales entreprise app access, Sales manager and other roles.
Microsoft 365 admin center : I have an admin account with the Dynamics 365 Sales Entreprise Edition.
 
I can't access the SalesHub app or can't access the https://home.dynamics.com/ page.
 
What can I do to start using and access Dynamics 365 Sales page ?

Please I need your help.
Thany you !
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Impossible to access Sales Hub or any Dynamics services
    Hi,

     1.Log in to https://make.powerapps.com/ with the account and password registered in Microsoft 365 admin center, select the environment and check if you can see Sales hub in the PowerApps.

     
    2.Visit the Apps page on https://www.microsoft365.com, select Business Apps, and then select Sales Hub.

     
    If you can't access the Sales hub through the above methods, it is recommended that you raise a support ticket to the Microsoft official.
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Dengliang Li

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