web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Impossible to access S...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Impossible to access Sales Hub or any Dynamics services

(1) ShareShare
ReportReport
Posted on by Community member 3
Hi,
 
I will try to give you enough context so someone can help.
Our company wants to start using Dynamics Sales.
1. We bought licences for concerned users.
2. I created a new environement in Power Platform with Dynamics Sales Entreprise installed on it
 
Power Platform admin center : My account is a user in the environment with : admin, Sales entreprise app access, Sales manager and other roles.
Microsoft 365 admin center : I have an admin account with the Dynamics 365 Sales Entreprise Edition.
 
I can't access the SalesHub app or can't access the https://home.dynamics.com/ page.
 
What can I do to start using and access Dynamics 365 Sales page ?

Please I need your help.
Thany you !
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,

     1.Log in to https://make.powerapps.com/ with the account and password registered in Microsoft 365 admin center, select the environment and check if you can see Sales hub in the PowerApps.

     
    2.Visit the Apps page on https://www.microsoft365.com, select Business Apps, and then select Sales Hub.

     
    If you can't access the Sales hub through the above methods, it is recommended that you raise a support ticket to the Microsoft official.
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Dengliang Li

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 61

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 52 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans