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Customer experience | Sales, Customer Insights,...
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Customers Unable to Access Customer Voice Survey Form

Posted on by 5

Hi,

We have generated a Customer Survey form using the Customer Voice application. Several customers could not access the links and QR Codes generated respectively. They receive error message as attached below. Please advice on how can I solve this issue?

54C20E24_2D00_3BA2_2D00_429A_2D00_9B2A_2D00_F4CAE9DCEFDC.jpeg

  • Arjun N Profile Picture
    Arjun N on at
    RE: Customers Unable to Access Customer Voice Survey Form

    Hi Graham,

    Can you share your project URL to the email customervoice@microsoft.com for us to investigate ? 

    Thanks,

    Arjun

  • Graham Phelps Profile Picture
    Graham Phelps 93 on at
    RE: Customers Unable to Access Customer Voice Survey Form

    Did you find the answer to this as I am having the same problem?

    Thank you in advance

  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee on at
    RE: Customers Unable to Access Customer Voice Survey Form

    Thanks for letting us know. Can you share your survey URL and send to customervoice@microsoft.com 

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