Show user created tickets only on his screen not other users ticket

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Posted on by DEEPAKNONU

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Hello experts,

I have one customize form which name is 'Helpdesk Management System". Here, user come and create ticket regarding his problem. I need to show his created ticket on his overview screen not other user tickets.

Can you please suggest me how to resolve this problem.

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DEEPAKNONU 205 on at

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RE: Show user created tickets only on his screen not other users ticket

So, means to say that i need to write code under the data source in execute query method.

(created by = cur userId())
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axk 925 on at

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RE: Show user created tickets only on his screen not other users ticket

If you want to achieve it, you have to customize it.

General ledger checkbox works the same way I described above. After checking it, it sets range on createdBy field to curUserId(). After unchecking, it clears this range.
DEEPAKNONU 205 on at

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RE: Show user created tickets only on his screen not other users ticket

Thanks a-kow for your quick response

but I need to do like in general ledger there is one field "show user created only" I need

to do like this any customization.
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axk 925 on at

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RE: Show user created tickets only on his screen not other users ticket

Hey Deepaknonu,

You can add range when executing datasource's query (createdBy = curUserId()) and prevent user from modifing it or if you are using security policies, you can limit access there.