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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Show user created tick...
Microsoft Dynamics AX (Archived)

Show user created tickets only on his screen not other users ticket

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Posted on by DEEPAKNONU 207

Hello experts,

I have one customize form which name is 'Helpdesk Management System". Here, user come and create ticket regarding his problem. I need to show his created ticket on his overview screen not other user tickets.

Can you please suggest me how to resolve this problem.

*This post is locked for comments

  • Suggested answer
    axk Profile Picture
    axk 925 on at

    Hey Deepaknonu,

    You can add range when executing datasource's query (createdBy = curUserId()) and prevent user from modifing it or if you are using security policies, you can limit access there.

  • DEEPAKNONU Profile Picture
    DEEPAKNONU 207 on at

    Thanks a-kow  for your quick response

    but I need to do like in general ledger there is one field "show user created only" I need

    to do like this any customization.

  • Verified answer
    axk Profile Picture
    axk 925 on at

    If you want to achieve it, you have to customize it.

    General ledger checkbox works the same way I described above. After checking it, it sets range on createdBy field to curUserId(). After unchecking, it clears this range.

  • DEEPAKNONU Profile Picture
    DEEPAKNONU 207 on at

    So, means to say that i need to write code under the data source  in execute query method.

    (created by = cur userId())

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