Identifying and handling inactive email contacts in realtime journey

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Posted on by FW-05111458-0

I would like to be able to create a segment with contacts that are fulfilling a certain set of rules in regards to email engagement. With the current options of "at least" and "exactly" I find it difficult to accomplish something like:

Segment in order to exclude contacts from a journey: email delivered at least 6 times in the last 12 months and email opened 0 times or not opened at all. ( the option "not" or "0" is not possible)
Segment in order to Include contacts for journeys: email delivered at least 6 times in the last 12 months and also email opened at least once in 6 months. Group 2: or email delivered less than 6 times in the last 6 months or no emails delivered.

Are the other ways of building a hygiene segment to identify inactive email contacts?

Categories:

Customer Insights - Journeys