Hi all,
I've got a dilemma. I've got a Microsoft Flow that automatically changes the email status depending on whether emails in the timeline are incoming or outgoing. The problem is that I've also got a confirmation auto-reply email which sends whenever a new case is created. This is always an outgoing email regarding the case and skews the status as auto-reply emails shouldn't count.
So I basically then tried to add in a two option field on the email itself confirming whether this email is a confirmation email or not. The problem is that in a workflow, when I go and try to send a email using a template. It has the template selection screen but I can't see any of the custom fields I've created on the email entity itself so that won't work.
I then thought that perhaps in the email activity itself which was sent by a template, it would store the template ID somewhere on the email record but I can't seem to see anything that references this.
All I'm after to be honest is just a method to identify whether the email created is a confirmation auto-reply email or not and hence not change the regarding case's status.
EDIT:
So I found there's a "_templateid_value" data. Not sure if this references the template ID from which the email was sent but it seems to be null even though the email was sent from a email template using a workflow.
Kind regards,
Mike
