Dynamics 365 Portal Adding Comment in Customer Service - Edit Case

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Posted on by Community Member Microsoft Employee

Hell Dears,

I'm New to Dynamics 365 portal , i face a very strange issue while submitting comment in Case please check attached GIF to know what happen exactly,

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Community Member Microsoft Employee on at

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RE: Dynamics 365 Portal Adding Comment in Customer Service - Edit Case

there's a no workflows running on Note entity
Community Member Microsoft Employee on at

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RE: Dynamics 365 Portal Adding Comment in Customer Service - Edit Case

I Already Set entity permission for annotation but same issue
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Community Member Microsoft Employee on at

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RE: Dynamics 365 Portal Adding Comment in Customer Service - Edit Case

Make sure that you have Entity Permission is enabled on the form, and also entity permission exist for adding notes on cases
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Alejandro Serdan on at

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RE: Dynamics 365 Portal Adding Comment in Customer Service - Edit Case

Hi!

It looks there is a real-time WF that's having a failure which results in the error.

Can you provide a specific timestamp where the issue was repro?

Regards.