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Hi,
I have a custom field in activities like phone call, task, email which is named "Billable", which is two options - yes or no.
In case form I have created also a custom field named "Total billable time" which sums all durations of child activities if the field "Billable" is set as "Yes".
My question is how can I update Billable time during case resolution by the value of my custom field "Total Billable Time"?
Also is it possible to add field security on billable time?
Apparently no direct way of doing that. See below post
social.microsoft.com/.../how-do-i-set-the-case-flag-of-is-billed
Hi,
There is no supported way to update the Billable time in Case Resolution Dialog. You need to implement a custom button with custom logic and hide the existing button.
Another approach is a hack, which will save your custom development effort.
1. Create a custom field "Non-billable Duration" of type "Duration".
2. For activities where "Billable=No", copy "Duration" value into "Non-billable Duration" field & Clear the value in Duration field.
3. Now when you resolve case only the duration of Billable activities will be summed & show under the Billable time field in Case Resolution Dialog.
Also it is not possible to add field security on Billable time field in that dialog. You will need to develop a custom dialog using HTML to achieve this.
Let me know if any queries.
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