Dynamics Community Forum Thread Details

D365 Licensing - Power App (per App)/Team/Customer Service

Hi all

First of all, apologies if I am posting this in the wrong place.

We are currently looking at changing our licensing arrangements to reduce costs, but the options available to us seem rather confusing. As an organisation, we have a heavily customised app, with a number of custom tables. Because of this we have a number of different user scenarios where some users have access to restricted tables (mainly Incident) while others don't and we also use the Dynamics 365 App for Outlook to allow tracking of emails into the system.

From what I am hearing we need:

Full Customer Service licenses for those users who are performing general CRUD actions on Incident and for any users with System Admin Security roles (Developers etc)
Per App licences to allow other users to access the custom app and to work with all of our custom tables

However, I am also being told that the Dynamics 365 App for Outlook requires either a Teams License or full CS license but that the Teams license can be paired with a Per App License in order to give access to both the custom app and that for Outlook, so as an example, if we had 10 'light' users who need to track emails, we would need 10 Per App and 10 Teams Licenses - can anyone confirm that this is the case?

Additionally, is anyone aware of any limitations, beyond access to restricted tables, if the Teams/Per App licenses are joined, e.g. would we hit the 15 custom table limit found within the Teams License, or, as I suspect, would the Per Apps license negate that?

To push my luck somewhat, can I also check what license is required to access the Campaign, Campaign Activity, Campaign Response and Marketing List tables? Are they part of the Sales/Customer Service License, or do they also require Marketing?

Many thanks for your help

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