Notifications
Announcements
No record found.
I have a modified case resolution form. Upon "Resolving" a case, it opens the case resolution form. But let's say I've decided to wait the resolving for later. I will close the form, but a dialog box appears:
Is there a way to remove this dialog box? New case resolution forms needs very few details and this dialog box (for me) is unnecessary. Is there a way to bypass this?
Hi,
Please refer to the following documentation to enable auto-save, so that the dialog will not show up.
Disable auto-save in Dynamics 365 for Customer Engagement (on-premises) | Microsoft Docs
I followed this article but did not get the results. I believe this is for auto-saving a record. I don't see the part in this article that removes the dialog box.
Sorry for the misunderstanding, but it is by design and cannot be removed unfortunately.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 75 Super User 2025 Season 2
Siv Sagar 52 Super User 2025 Season 2
Daniyal Khaleel 42 Most Valuable Professional
