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Microsoft CRM 2013 not able to set properties for workflow step

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Posted on by Community Member Microsoft Employee

I am working on Microsoft CRM 2013. I have created a solution. Within that I have created a workflow on Email entity.

Workflow properties are as follows:

I have added 'Check Condition' step and setting condition on 'Email' Entity attribute.

I tried to add the condition but as soon as i click save and close it is does not not set on workflow step.

I am facing respective issue on Test Server but it is working fine on Production Server.

I have restart the Microsoft CRM services and reset IIS. But nothing have resolved the issue.

Thanks in Advance.

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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: Microsoft CRM 2013 not able to set properties for workflow step

Hi,

Glad that you issue is resolved.

Please mark this thread verified so that it will be helpful for other community member.

Please mark my answer verified if i were helpful
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Community Member Microsoft Employee on at

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RE: Microsoft CRM 2013 not able to set properties for workflow step

Issue has been resolved. ActiveX control settings are disabled in IE.

Please find following reference:

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/142700/unable-to-get-property-firstchild-of-undefined-or-null-reference/314632#:~:text=Do%20you%20have%20customised%20JavaScript,the%20line%20causing%20the%20problem.

https://support.microsoft.com/en-us/office/enable-activex-controls-in-internet-explorer-04774c30-617d-4de4-a028-0fe03d68b955

Thank you all for support.
Community Member Microsoft Employee on at

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RE: Microsoft CRM 2013 not able to set properties for workflow step

Hello Bipin,

thank you for your prompt response. I have tried to create workflow and check condition in CRM on Chrome browser where issue is still there. But when i tried to open CRM 2013 on IE my home screen is in loading state.

Following is the IE version:

Thanks in advance.
Suggested answer

Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: Microsoft CRM 2013 not able to set properties for workflow step

HI,

My recommendation is to use different browser and check if it works.

Please mark my answer verified if i were helpful