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Case Owner shows as Offline

Posted on by 433


I noticed since the Wave 2 release that was installed in our environment earlier this week, that when I look at Case views, which show the Case Owner. All the Case Owners show as Offline beside their icons, not sure why, anyone have any idea?



  • TedW Profile Picture
    TedW 433 on at
    RE: Case Owner shows as Offline

    Thanks so much Leah. Thats the solution indeed.



  • YoshieTateishi Profile Picture
    YoshieTateishi 25 on at
    RE: Case Owner shows as Offline

    It’s just as you said.

    I confirmed it.

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Case Owner shows as Offline

    Hi TedW,

    The icon displayed next to the case owner is based on the status selected by the user in the Microsoft Teams.

    For example, the system administrator logs into teams and selects the "Available" status.


    Then icons will automatically reflect the new ones after refreshing the view.


    If the owner is not logged into the team, the icon will automatically show offline status.

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