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Hi,
I'm running into unexpected behavior with the Collections Process Automation (CPA) whereby an activity is created automatically by has a "pending" status under collections process history, column "Collections process automation invoice status." Here is my scenario:
1. Create Customer Pools - use a single customer for testing purposes.
2. Create Collections Process Hierarchy and Details: ensure no exceptions via quiet days / amounts.
3. On the process Details, create a single action, type activity for 5 days fater invoice due date.
4. For the single customer, create a free text invoice and back date such that it is over due by greater than five days. (This is the first time the invoice has been run through CPA.)
5. Create my process automations for the hierarchy / pool etc.
6. Create a manual occurrence for the CPA.
7. Expected result: a single action will be created for the activity against the invoice with a status of "complete."
8. Actual result: the activity is created for the invoice with a status of "pending."
My hypotheses:
1. A batch job is stuck.
2. There is something unique about running the occurrence manually.
Does anyone know of any documentation on why status would be pending?
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