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Call button in Mobile Number field is not working

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Posted on by jimxmy

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Hello,

So I am facing a very unusual issue whereupon clicking the call button does not open the Skype or even ask for any prompt.

Weird enough, clicking on the number from the view in the Contacts entity does open up Skype and asks for the prompt.

1. Contact level -

2. View level -

In the view level, I can open up Skype and dial the number.

Just to make it clear, I have another environment that I access from the same browser and it's working perfectly fine in that environment.

Can someone suggest what is going wrong?

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Ram Prakash Duraisamy 2,287 on at

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Hello,

Can you please try clearing cache or use different browser and test the same

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jimxmy 150 on at

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Hi Ramprakaash!

Yes, I have tried clearing cache and used a different browser as well. The issue still persists.

Any other suggestions?

Thanks.

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Nya 29,060 on at

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Hi,

In the Contact level, when you click the Dial button, a new Phone Call record will be created.

And after saving it, you can dial to the contact in the record.

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jimxmy 150 on at

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Hi,

After clicking on the Dial button, nothing happens. Neither does it prompt for skype to open nor a new phone call record is being created.

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Nya 29,060 on at

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Hi,

Can you see the pop-up message like the following one?

If not, is there an option to disable pop-up windows in the red circle?

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jimxmy 150 on at

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Hi,

No there is no option to disable pop-up at all.

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