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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Call button in Mobile ...
Customer experience | Sales, Customer Insights,...
Suggested answer

Call button in Mobile Number field is not working

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Posted on by jimxmy 150

Hello,

So I am facing a very unusual issue whereupon clicking the call button does not open the Skype or even ask for any prompt. 

Weird enough, clicking on the number from the view in the Contacts entity does open up Skype and asks for the prompt. 


1. Contact level - 

05641.PNG

2. View level - 

2287.PNG

In the view level, I can open up Skype and dial the number. 

Just to make it clear, I have another environment that I access from the same browser and it's working perfectly fine in that environment.

Can someone suggest what is going wrong?

I have the same question (0)
  • Ram Prakash Profile Picture
    Ram Prakash 2,287 on at
    RE: Call button in Mobile Number field is not working

    Hello,

    Can you please try clearing cache or use different browser and test the same

  • jimxmy Profile Picture
    jimxmy 150 on at
    RE: Call button in Mobile Number field is not working

    Hi Ramprakaash!

    Yes, I have tried clearing cache and used a different browser as well. The issue still persists.

    Any other suggestions?

    Thanks.

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Call button in Mobile Number field is not working

    Hi,

    In the Contact level, when you click the Dial button, a new Phone Call record will be created.

    And after saving it, you can dial to the contact in the record.

  • jimxmy Profile Picture
    jimxmy 150 on at
    RE: Call button in Mobile Number field is not working

    Hi,

    After clicking on the Dial button, nothing happens. Neither does it prompt for skype to open nor a new phone call record is being created.

  • Nya Profile Picture
    Nya 29,060 on at
    RE: Call button in Mobile Number field is not working

    Hi,

    Can you see the pop-up message like the following one?

    If not, is there an option to disable pop-up windows in the red circle?

    pastedimage1637660211473v1.png

  • jimxmy Profile Picture
    jimxmy 150 on at
    RE: Call button in Mobile Number field is not working

    Hi,

    No there is no option to disable pop-up at all.

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