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Microsoft Outlook Client for Dynamics 365 Offline Mode is not working

Posted on by 689

Hi folks.

We installed the Outlook for Client for 64 bits in an Outlook Client Office 365.

The laptop has:

  • CPU: 7 Core.
  • Ram: 12 GB

We need to use the feature:  'Work Offline', which is the reason to install:  Outlook for Client. 

But we keep receiving the following error: “Offline Capability is not supported with Microsoft Dynamics 365 for Outlook”.  This happens to everyone.

Please your help, I need to work Offline.

Best regards

-Roxana

  • Roxana Profile Picture
    Roxana 689 on at
    RE: Microsoft Outlook Client for Dynamics 365 Offline Mode is not working

    Hello folks.

    We opened a Microsoft Support Tickets and as Microsoft could reproduce the error, they escaled it to the Product Team.

    Microsoft today told us that the functionality  Outlook Add-In with Offline will be deprecated. there is not formal documentation about that, by now.

    They suggested us to use:  Mobile with Offline.

    Thanks a lot for your comments.

  • RE: Microsoft Outlook Client for Dynamics 365 Offline Mode is not working

    Hi Roxana,  Thank you for using the Dynamics Communities.  Please refer to the following support article - "docs.microsoft.com/.../work-offline-dynamics-365-outlook".

  • Suggested answer
    M.Azwar Alam Profile Picture
    M.Azwar Alam on at
    RE: Microsoft Outlook Client for Dynamics 365 Offline Mode is not working

    Hi

    Kindly check hardware/software requirements for Outlook Client

    docs.microsoft.com/.../software-requirements

    Mark answer as verified, if it is feasible for you

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