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Service | Customer Service, Contact Center, Fie...
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Microsoft Outlook Client for Dynamics 365 Offline Mode is not working

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Posted on by 691

Hi folks.

We installed the Outlook for Client for 64 bits in an Outlook Client Office 365.

The laptop has:

  • CPU: 7 Core.
  • Ram: 12 GB

We need to use the feature:  'Work Offline', which is the reason to install:  Outlook for Client. 

But we keep receiving the following error: “Offline Capability is not supported with Microsoft Dynamics 365 for Outlook”.  This happens to everyone.

Please your help, I need to work Offline.

Best regards

-Roxana

I have the same question (0)
  • Suggested answer
    M.Azwar Alam Profile Picture
    on at

    Hi

    Kindly check hardware/software requirements for Outlook Client

    docs.microsoft.com/.../software-requirements

    Mark answer as verified, if it is feasible for you

  • Brandon Sambat Profile Picture
    on at

    Hi Roxana,  Thank you for using the Dynamics Communities.  Please refer to the following support article - "docs.microsoft.com/.../work-offline-dynamics-365-outlook".

  • Roxana Profile Picture
    691 on at

    Hello folks.

    We opened a Microsoft Support Tickets and as Microsoft could reproduce the error, they escaled it to the Product Team.

    Microsoft today told us that the functionality  Outlook Add-In with Offline will be deprecated. there is not formal documentation about that, by now.

    They suggested us to use:  Mobile with Offline.

    Thanks a lot for your comments.

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