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Trying to upload a image with white background on a email model, and it is not possible

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Hi, 

I am creating an email model. On the header I created a space for an image. When I try to upload an image for that space, everytime I try to put an image with white background and letters, it doesn't work, the upload fails. When I put another image works well. Can you tell me what is the problem? Here is the image i am trying to upload:
Produtividade-_2820_em-Portugal-imagem.jpg

  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: Trying to upload a image with white background on a email model, and it is not possible

    Hi,

    May I ask if you have the following situation.

    pastedimage1670403819150v1.png

    If yes, I can think of two possibilities in your case.

    First, please change the name of the image with a shorter one, like product.jpg.

    Second, if the modified name does not take effect, change the image format to “png”.

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