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Performance Issue Printing Dynamics AX 2012 V2.6

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We have the following issue. Our Dynamics AX 2012 V2.6 users are working with laptops outside the company network, accessing our company network through the following technologies: SD-WAN, MPLS, or Direct Access (VPN). We now face the problem that printing an invoice for these users takes approximately 80 seconds for the printer to start. Within the company network, the printer starts in 4-8 seconds.

According to our analysis, the delay occurs in the /renderReportToPrinter/ method of the SRSProxy class. A breakpoint is set in the following code line:
«success = proxyObject.PrintReportWithPageSettings(reportPath,
parameterValueArray,
printerName,
overridePrintContractSettings,
deviceInfo,
numberOfCopies,
overridePaperSettings,
pageSettings)/

 

In this method, the DLL /Microsoft.Dynamics.AX.Framework.Reporting.Shared.dll/ is called. We do not have the source code for this .dll, so we cannot perform an analysis.

Our AX partners are divided on whether optimization can be performed on the V2.6 version on the AX side. (An update to a newer version of AX is not an option).

Has anyone experienced a similar issue, and if so, how did you resolve it?

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  • Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Performance Issue Printing Dynamics AX 2012 V2.6
    Hi,
    If you're not sure why you're having this issue, you can first make sure that the user has a stable network connection when using a remote connection such as SD-WAN, MPLS, or VPN, and that reducing network latency and packet loss may improve print performance. Consider deploying a local print server at the user's location to offload print jobs from the remote network to the local network to reduce the impact of network latency on print performance.
    Best regards,
    Kevin
  • Andre Arnaud de Calavon Profile Picture
    Andre Arnaud de Cal... 283,126 Super User on at
    Performance Issue Printing Dynamics AX 2012 V2.6
    HI Community member, 
     
    can you tell how you concluded that the delay is inside a specific method in AX 2012? 
     
    PS. What exactly do you mean with V2.6? Is this AX 2012 R2 with CU6? If so, have you tried setting up an environment with a more recent version of AX 2012 kernel software? (client+server, not the application itself) 

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