When one of our team members created a manual payment, they noticed the balances of OPEN transactions appear as 0.00 when they attempted to apply this payment to the invoices being settled. When they click the Amount Remaining, the window is empty - no document(s) are applied against the transaction the manual payment is settling.
Do you have a suggestion on the best course of action so the Amount Remaining displays the amount of the transactions being settled as there are several transactions (All except the first document in the below screenshot) this pertains to?