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Issues with the displaying of mailings (blank spaces below button)

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Posted on by 25

We are experiencing problems whith the sending of emails (and test-sends) :

A big blank space is created below the register button while there is none in the design.

We have tested the issue on several mailing apps and it seems general.

This issue also seems to resolve itself and come back often which is pretty annoying.

These are emails created using different templates that we often use, the html is copied over from notepad and pasted using ctlr shift + v.

Some sentences are somtimes added but manually.

Here are some screenshot to illustrate that :

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  • Jimmy Passeti | MVP Profile Picture
    Jimmy Passeti | MVP 251 Super User 2025 Season 1 on at
    RE: Issues with the displaying of mailings (blank spaces below button)

    Hello Antonie,

    When we copy and paste information in the email editor, we can bring together some CSS and HTML features that can crash the layout just like in your example.

    Have you tried to create the email completely within the drag and drop of Email marketing?

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Issues with the displaying of mailings (blank spaces below button)

    Hi Antoine,

    Please update to the latest version of the application as this issue has been already resolved in the email editor.

    If for some reason you are still experiencing the issue on your environment, please create a Support Ticket (admin.powerplatform.microsoft.com/support) and we will investigate this with a priority.

    Best regards,

    PM, D365 Marketing

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Issues with the displaying of mailings (blank spaces below button)

    Hi Antoine,

    You mentioned "This issue also seems to resolve itself and come back often which is pretty annoying."

    So it's hard to to determine the cause,maybe you can open one ticket for Microsoft:

    https://admin.powerplatform.microsoft.com/support 

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