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Customer experience | Sales, Customer Insights,...
Suggested Answer

Issues with the displaying of mailings (blank spaces below button)

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Posted on by 25

We are experiencing problems whith the sending of emails (and test-sends) :

A big blank space is created below the register button while there is none in the design.

We have tested the issue on several mailing apps and it seems general.

This issue also seems to resolve itself and come back often which is pretty annoying.

These are emails created using different templates that we often use, the html is copied over from notepad and pasted using ctlr shift + v.

Some sentences are somtimes added but manually.

Here are some screenshot to illustrate that :

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I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi Antoine,

    You mentioned "This issue also seems to resolve itself and come back often which is pretty annoying."

    So it's hard to to determine the cause,maybe you can open one ticket for Microsoft:

    https://admin.powerplatform.microsoft.com/support 

  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi Antoine,

    Please update to the latest version of the application as this issue has been already resolved in the email editor.

    If for some reason you are still experiencing the issue on your environment, please create a Support Ticket (admin.powerplatform.microsoft.com/support) and we will investigate this with a priority.

    Best regards,

    PM, D365 Marketing

  • Jimmy Passeti Profile Picture
    938 Most Valuable Professional on at

    Hello Antonie,

    When we copy and paste information in the email editor, we can bring together some CSS and HTML features that can crash the layout just like in your example.

    Have you tried to create the email completely within the drag and drop of Email marketing?

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