hi,
we just find a problem:
if an agent is creating an incident and directly assign it to another team (before creating the incident)
and this agent is not member of this targeted team, Dynamics said the record has been created, no error, but the incident is not created at all in the database!!!
if the incident is created and saved first, and after assigned to another team this is fine.
the problem is only if during the creation of the incident, before saving, the team is selected that the problem occurs.
for now I'll change the security to allows the users to create an incident for anybody in the company, but the behavior is strange.
I don't know if the problem impacts other type of records in the database.
any idea?
