Dynamics home page not working

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Posted on by Community Member

When I log into trial account I'm stuck on the home page. There is a modal dialog saying Getting everything ready...

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It stays for more then 10 mins. After that I receive another error message:

"It looks like something went wrong." with details: "{"error":{"code":"AppRefreshJobTimeout","message":"Consumer apps provision job '*some GUID*' has timed out."}}"

and I'm not able to do anything with the account.

Screenshot

I tried with few trial accounts (new and old) and encountered the same behavior.

What can I do in this situation?

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Tarcisio Vilas Boas on at

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RE: Dynamics home page not working

Hello Hristo,

This is a know issue, and we have already fixed it for major customers.

Please, if you keep facing this issue, open a support case on admin.powerplatform.microsoft.com/support to let us check that.

Thanks.

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Community Member on at

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RE: Dynamics home page not working

How exactly should I open a support case? I can't find anything like "Open new case" or whatever?

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Tarcisio Vilas Boas on at

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RE: Dynamics home page not working

On admin.powerplatform.microsoft.com/support:

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Community Member on at

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RE: Dynamics home page not working

This is what I see:

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Bipin D365 28,983 Moderator on at

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RE: Dynamics home page not working

Hi,

To submit Support request with microsoft, login to https://portal.office.com/ and click on Admin tab on home page.

Select support from left navigation and submit New Request.

Please mark my answer verified if I were helpful!

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