Changing the Check Number for an Unposted Cash Receipt

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Hi:

In GP 2015, you can change the check number of an unposted cash receipt. In GP 2018 and higher versions, you cannot. In fact, for newer versions of GP, Microsoft Docs states this.

Why was this change made, though? An end user does not like that.

Thanks!

John

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Microsoft Dynamics GP

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Hokuminaria 2,950 on at

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RE: Changing the Check Number for an Unposted Cash Receipt

Hey John,

Thank you for your response!

The reason it occurs on newer versions is because it has not been scheduled to be fixed yet. This is why the note was added to the docs site.

There is no element or security for this. The user should be able to change the Document Number. This process is broken. There is no newer version at this time that it works properly in and why you will need to delete the transaction and recreate it if the Document Number needs to be changed.

There is currently no fix date scheduled for this at this time. The product suggestion would bring the attention back to development in hopes of having this fixed in a later release.

Thank you!

Brandon Jarrett | Support Engineer

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RE: Changing the Check Number for an Unposted Cash Receipt

Thank you, for getting back to me so quickly, Brandon!

Do you know why this issue exists in newer versions of GP? Is this, perhaps, an additional element of security used to prevent end users from changing check numbers ?

John

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Hokuminaria 2,950 on at

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RE: Changing the Check Number for an Unposted Cash Receipt

Hey John,

I thought i had responded to this already. My apologies for the delay.

I was able to look into this further. The Document Number should allow you to change it. If we look at the tables when we do attempt to change it, it changes the Document Number in the RM10201 table but does not change it in the RM00401.

Further research, this is a Product Issue 89123.

The reason the note was added to the Docs Site is due to the Product Issue not being fixed at this time. In hopes of having this resolved quicker, you could submit a product suggestion to bring this back to the Developers attention. The more vote it receives, the better chance this gets included in a future release.

ideas.dynamics.com/.../

Until this is resolved, you will not be able to change the Document/Check Number of a saved transaction and will need to delete the transaction and recreated.

My apologies for the issue you are experiencing.

Have a great day!

Thank you!

Brandon Jarrett | Microsoft Support Engineer.

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RE: Changing the Check Number for an Unposted Cash Receipt

Hi There:

Have you had the opportunity to review my findings? :)

John

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RE: Changing the Check Number for an Unposted Cash Receipt

Hi Brandon:

It sounds like I didn't explain the issue well.

It's not that you cannot change the Check Number. The change is simply not saved in GP 2018 and after, versus versions prior to GP 2018.

Enter a cash receipt for "Check" and enter a Check Number. Then, hit "Save" to place it in an unposted batch. Next, pull up the transaction, change the Check Number, click "Save", and pull up this transaction once again.

You'll, now, find that the Check Number field contains the first check number that you saved rather than the recent change that you made.

Again, this is for versions 2018 and greater. Also, this issue only happens if the Cash Receipt is "Check".

Below is the URL for the Microsoft Docs article, as well as the statements made.

Thanks!

John

docs.microsoft.com/.../receivables-management-part2-transaction-entry

When you try to modify the check number on a cash receipt for an existing line item in a batch it will not save. You may notice when you save a Cash Receipt with a Check type to a batch, and then open the transaction again and edit the Check/Card Number field, and then save it again, the change is not committed to the transaction. The Check/Card Number field stays the same as it was originally entered as the first time the transaction was entered. Also, the new entry that you tried to enter will be unavailable if you attempt to use it again as you will receive a message stating 'This check has been entered for this customer already'.

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Hokuminaria 2,950 on at

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RE: Changing the Check Number for an Unposted Cash Receipt

Hello John,

I went and tested this on GP 2015, GP 2016 and GP2018 and was unable to recreate the issue in my installs. Please see my screenshots of the each GP version showing i can change the Check/Credit number on an unposted saved Cash Receipt.

GP 2015:

GP 2016

GP 2018

I would look to see if you have any customizations, field level security or Payables Document Management installed (This product does weird things if not setup correctly. Also, this is not used in US installs and should not be installed in a US install unless you are using this module as it is meant for Over Seas installs.

I read through the Microsoft Docs for Cash Receipt entry and i dont see anything referring to changing the check number in this doc. Can you provide where are you are seeing this as i would like to see if it says we can or cannot change this. I also looked at the help menu and do not see any reference to not being able to change the check number after the cash receipt has been changed. Are you getting a message when trying to change the Check Number? Is the field greyed out so it wont allow you to change it?

One scenario that i could think of that could cause that that you can look into.

Can you not change the check number on a newly created cash receipt that is saved to a batch?

If you can, then i would look at the Cash Receipt you are attempting to change. Perhaps it is damaged and in work and open at the same time

I hope this helps!

Thank you!

Brandon Jarrett | Microsoft Support Engineer.

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