Since the October Exchange update that turned off basic authentication was rolled out, I have 2 or 3 customers that are having email issues, even though they were already on GP 18.4, and supposedly shouldn't have been affected. A report or document is generated to the screen, and when they click the Email button, they get the message "An unknown error has occurred". At one particular customer's office, the users that are onsite with the server and using the thick client can send emails if we change the email server type to be MAPI. But the users that connect remotely to the terminal server to run GP still get the unknown error message. Unfortunately, I am not an Exchange guy and don't know anything about it. I wouldn't know where to start. However, I can find no errors in the Event Viewer on the SQL server. Would the errors be in the event viewer on the Exchange server?
Is anyone else having issues with clients on 18.4 or above and still having email issues after the October Exchange update? The only work around I've found was to have the network administrator go into Exchange and turn back on basic authentication, but I would expect that the next round of updates may overwrite that setting again. Has anyone found any other work around?
Larry Patterson
eMotion
