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Whilst processing a cash receipt against a customer record my system had a glitch.
The system gave a warning that I would have to go to RM to continue posting the receipt, but it is not available to be able to do this.
I am now left with incorrect application of receipt to a customer invoice, no payment to be able to rectify the application.
If you call up a history of the client accounts the payment does not exist. There does not appear to be a batch (which the system would have needed to create) where it has stored this transaction.
The payment record still seems to exist in RM00401 (Key File), RM10101 (Distributions Work File), RM20101 (Receivables Open Files)
However I do not appear to be able to find this payment through the system to correct and properly post.
Will check links correct this type of issue?
Or, are there other suggestions for correcting this problem.
The system is Dynamics GP 2013 with server/client installation, 64bit environment.
Judi
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