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Customer experience | Sales, Customer Insights,...
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Power Automate Dataverse Trigger bug?

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Posted on by 27

Hi, 

So as some of us found out recently, Microsoft did a change to the Customer Voice Surveys that lets you retrieve the information submitted only if you are using the Dataverse trigger instead of the Forms trigger. Although a solution was found to keep the flows working, there is an issue happening and i don't know if it's because I am selecting the wrong options but wherever a customer voice survey is submitted, any flow that has the Dataverse trigger... gets triggered. Let me explain with examples to see if i make sense... 

Here I have a flow for a survey that uses the Dataverse trigger.

pastedimage1679332767360v1.png

But let's say that I submitted a survey/form for something completely different, like "Log Update". My flow for the customer survey/form which also uses a Dataverse trigger, gets triggered and fails because of the "Get user profile" which I don't really care about because my main issue is that why would it be getting triggered if the survey/form submission was not for that one??? Should i be selecting something specific in the Dataverse trigger?

pastedimage1679333187690v3.png

pastedimage1679332985002v2.png

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