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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Who knows Whom setting...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Who knows Whom settings not showing

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Posted on by OllyMUK 305

Hi

We're on 2020 wave 2 and I want to enable the Who knows Whom feature. However, if I go in to the Sales Insight Settings section in Dynamics, the Who Knows Whom settings aren't there. 

2744.2020_2D00_09_2D00_02-20_5F00_16_5F00_15_2D00_Sales-Insights-settings-_2D00_-Overview-_2D00_-Microsoft-Dynamics-365-and-8-more-pages-_2D00_-P.png 

Any ideas why this is? Does it need to be enabled somewhere else? I've enabled the connection graph in M365 admin settings.

Olly

I have the same question (0)
  • terlochansingh Profile Picture
    terlochansingh on at

    Hi Olly,

    Thanks for the feedback. One question , is the org in NAM region or some other region

    Thanks

    Terlochan

  • OllyMUK Profile Picture
    OllyMUK 305 on at

    We're in EMEA, specifically UK.

  • Suggested answer
    terlochansingh Profile Picture
    terlochansingh on at

    Hi Olly,

    Currently WKW is not available on EMEA. We plan to enable by Oct.

    Thanks,

    Terlochan 

  • Suggested answer
    Gilmeyer Profile Picture
    Gilmeyer on at

    Hi ,

    As already mentioned, Who knows whom currently is only available in NA.

    Please refer to:docs.microsoft.com/.../configure-who-knows-whom

    1031.pastedimage1599553411302v1.png

  • Matthew_321 Profile Picture
    Matthew_321 on at

    I have the exact same issue.

    I have installed premium sales insight settings as per the instruction to get "Who Knows Whom" feature available. After the installation, only Who Knows Whom is does not appear in the settings.

    As what others have suggested, I suspect that maybe my environment is not on the North American Region, as Who Knows Whom is only available for that region, but as I checked in the admin power platform, the environment's region is in the US

    I can't seem to find any MSDN documents on why this is happening. Is it because I'm using a Trial type environment?

  • terlochansingh Profile Picture
    terlochansingh on at

    Can you provide the org id or org url 

    Thanks,

    terlochan 

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