Dynamic CRM will not work in either Edge or IE11

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As stated in the topic. Microsoft Dynamics CRM will not work in Edge or IE11 for me. It worked fine last week, but has stopped working. When I try to access it through the Office 365 portal I get an error reading as follow:

"Hmm, we can't reach this page."

No windows appears asking for my username and password.

CRM works fine in both Firefox and Chrome.

I like to use IE11 for CRM because everything opens in a new tab as opposed to a new window, thereby limiting my clutter and making work more effective for me. I cannot get this affect with Chrome or Firefox and have tried.

Assistance would be much appreciated.

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Aiden Kaskela 19,696 on at

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RE: Dynamic CRM will not work in either Edge or IE11

Hi Stewart,

It sounds like there's something cached in your browser. Try opening IE with In Private browsing to log in and that should work, if so you'll want to clear out your cache in IE and you should be good to go.

If this helps I'd appreciate if you would mark this as a Verified answer.

Thanks,

Aiden

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RE: Dynamic CRM will not work in either Edge or IE11

In Private browsing did not work in either IE11 or Edge.

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Rajkumar Rajaraman on at

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RE: Dynamic CRM will not work in either Edge or IE11

It seems browser cache. Clear all browsing history (like form data & passwords) and try again

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Aiden Kaskela 19,696 on at

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RE: Dynamic CRM will not work in either Edge or IE11

Rajkumar,

I think we've ruled that out. Stewart, are you able to log in on IE or Edge from other computers?

Thanks,

Aiden

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Community Member on at

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RE: Dynamic CRM will not work in either Edge or IE11

Tried clearing the cache. No success.

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Community Member on at

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RE: Dynamic CRM will not work in either Edge or IE11

Yes I am to access CRM using Edge & IE11 on a recently rebuilt Windows 10 laptop.

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Community Member on at

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RE: Dynamic CRM will not work in either Edge or IE11

Did you try putting it in compatibility mode? (Alt->Tools->Compatibility View Settings) if it's not there then add it and try again.

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Community Member on at

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RE: Dynamic CRM will not work in either Edge or IE11

I have tried added the site to the compatibility mode list. I have had no success with it so far.

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Community Member on at

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RE: Dynamic CRM will not work in either Edge or IE11

Hi ,

Here is IE11 settings for hosted solutions .

• Make the following changes to IE browser settings on all workstations:
o IE | Tools | Internet Options | Advanced tab | Verify Enable Integrated Windows Authentication is checked
o IE | Tools | Internet Options | Security tab | select Trusted Sites and then click Sites, Add the following URL
 *://*.domain.com
• IE | Tools | Internet Options | Security tab | select Trusted Sites | Custom level…
Note: If any of the items are not available set those that are and continue.
o Set Allow Scriplets to Enable
o Set Automatic prompting for ActiveX controls to Enable
o Set Download signed ActiveX controls to Enable
o Set Download unsigned ActiveX controls to Enable
o Set Initialize and script ActiveX controls not marked as safe for scripting to Enable
o Set Access data sources across domains to Enable
o Set Allow scripting of Microsoft web browser control to Enable
o Set Allow script-initiated windows without size or position constraints to Enable
o Set Display mixed content to Enable
o Set Enable MIME Sniffing to Disable
o Set Launching applications and unsafe files to Enable
o Set Launching of programs in an IFRAME to Enable
o Set Navigate Windows and frames across different domains to Enable
o Set Use SmartScreen Filter to Disable
o Set Use Pop-up Blocker to Disable
o Set Enable XSS filter to Disable
o Set User Authentication Logon to Automatic Logon only in Intranet Zone

• Note: If using IE9, 10, or 11 you must use compatibility view
• Go to Tools | Compatibility View Settings
• Enter domainname.com
• After making the changes above close any open CRM and Internet Explorer windows
• Open Internet Explorer and clear your internet cache (temporary internet files/cookies)
• Close and re-open Internet Explorer, then launch CRM.

Cheers.

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RE: Dynamic CRM will not work in either Edge or IE11

Please Note There is a different settings for on-premise , Please let me know if you need that ,....

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