What's the End of Life (EOL) of Dynamics 365 for Customer Engagement Apps, version 9.0 (on-premises update)? Is it Jul 11, 2023 or Jan 9, 2029? Thank you.
Hi YaQi,
Because Dynamics 365 for Customer Engagement Apps version 9 include 9.0 and 9.1.
version 9.0: Jul 11, 2023
version 9.1: Jan 9, 2029
Hi Leah Ju, Thanks for your reply. May I ask if Microsoft will still provide security update?
Hi,
For your new question--if Microsoft will still provide security update?
I would suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs
Hi Leah Ju, Well noted, sorry for the late reply.
In the end of 2020 or beginning of 2021, our team checked the EOL of the version 9.0 and it should be shown as 2025, may I know when the EOL changed to 2023? Is there an official record on Microsoft website? Thank you.
Based on the following documentation, original Mainstream support is January 14, 2025
https://learn.microsoft.com/en-us/lifecycle/announcements/dynamics-365-customer-engagement-apps-v9-support-extended
This is the only Microsoft document I found that relates to the year 2025.
The content of the previous document has been updated with the latest content and we have no way of finding out.
Perhaps you can contact the author of the document, they may know more details:
Hello,
Answer here:
community.dynamics.com/.../end-of-support---d365-ce-version-9-on-premises-update
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