Skip to main content

Notifications

Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

EOL of Dynamics 365 for Customer Engagement Apps, version 9 (on-premises update)

Posted on by 5

What's the End of Life (EOL) of Dynamics 365 for Customer Engagement Apps, version 9.0 (on-premises update)? Is it Jul 11, 2023 or Jan 9, 2029? Thank you. 

D365-on-premise-info.png_2D00_640x480.png

  • Suggested answer
    RE: EOL of Dynamics 365 for Customer Engagement Apps, version 9 (on-premises update)

    Hello,

    Answer here:

    community.dynamics.com/.../end-of-support---d365-ce-version-9-on-premises-update

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: EOL of Dynamics 365 for Customer Engagement Apps, version 9 (on-premises update)

    Hi YaQi,

    Based on the following documentation, original Mainstream support is January 14, 2025

    https://learn.microsoft.com/en-us/lifecycle/announcements/dynamics-365-customer-engagement-apps-v9-support-extended 

    This is the only Microsoft document I found that relates to the year 2025.

    The content of the previous document has been updated with the latest content and we have no way of finding out.

    Perhaps you can contact the author of the document, they may know more details:

    pastedimage1678691130579v1.png

  • YaQi Profile Picture
    YaQi 5 on at
    RE: EOL of Dynamics 365 for Customer Engagement Apps, version 9 (on-premises update)

    Hi Leah Ju, 

    Well noted, sorry for the late reply. 

    In the end of 2020 or beginning of 2021, our team checked the EOL of the version 9.0 and it should be shown as 2025, may I know when the EOL changed to 2023? Is there an official record on Microsoft website? Thank you. 

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: EOL of Dynamics 365 for Customer Engagement Apps, version 9 (on-premises update)

    Hi,

    For your new question--if Microsoft will still provide security update?

    I would suggest you create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Dynamics | Microsoft Docs

  • YaQi Profile Picture
    YaQi 5 on at
    RE: EOL of Dynamics 365 for Customer Engagement Apps, version 9 (on-premises update)

    Hi Leah Ju, Thanks for your reply. May I ask if Microsoft will still provide security update?

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: EOL of Dynamics 365 for Customer Engagement Apps, version 9 (on-premises update)

    Hi YaQi,

    Because Dynamics 365 for Customer Engagement Apps version 9 include 9.0 and 9.1.

    version 9.0: Jul 11, 2023

    version 9.1: Jan 9, 2029

    pastedimage1677139671900v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,912 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,355 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans