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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Actual duration on app...
Service | Customer Service, Contact Center, Fie...
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Actual duration on appointment is being updated

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Posted on by SwathiD 200

Hello,

Actual duration on appointment/activity entity is being updated but cannot figure out which one is updating the field. Checked all the dependencies.

Any help/info is highly appreciated.

Thanks in advance.

  • Nya Profile Picture
    Nya 29,060 on at
    RE: Actual duration on appointment is being updated

    Hi,

    I have some doubts about the issue.

    Have the field been added into the form of the entity?

    Can the audit history be found in the following tab?

    pastedimage1653385087224v1.png

    And have these records been synced to Outlook?

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