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I've been having issues recently whereby Service Activities in my Service Calendar would go missing. I raised this as an issue to our CRM Manager here in the company, and he raised a ticket with MS.
After investigation, they found the affected appointments to be deleted by my user. The answer to the question you are wondering is, no, I did not delete the appointments. Why would I, when it makes my job 10x harder and I end up with angry customers on the phone because I am late/been double booked?
Has anyone ever had issues like this? The CRM manager has taken away right for users to delete any service acitivites not created by themselves, and that seems to have stopped the issue for the most part. But more than anything I just want to prove that I wasn't trying to pull a fast one and get rid of all the appointments in my calendar (as the findings of MS do not reflect well on myself).
Any help would be appreciated.
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