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Eror for Microsoft Dynamics 365 App for Outlook

Posted on by 5

When setting up Microsoft Dynamics 365 App for Outlook I get error below.

Your account's email settings aren't configured to use this app.

Please advise what the cause is.

Microsoft Dynamics 365

2019 release wave 2 enabled

Server version: 9.1.0000.9439Client version: 1.3.2371-191024-232557Organization name: Link Business Franchising Ltd.Session ID: 32eeac2c-fd81-46fb-983c-9023b286535aTime: 01/11/2019 11:36:15
  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: Eror for Microsoft Dynamics 365 App for Outlook

    Hi partner,

    First, follow the steps in this blog to check if the Dynamics 365 App for Outlook is successfully deployed:

    [View:https://www.powerobjects.com/blog/2017/11/07/configuring-the-dynamics-365-app-for-outlook/:320:50]

    Then, check if you have a security role called Dynamics 365 App for Outlook User.

    Please refer to:

    [View:https://docs.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook#provide-security-role-access:320:50]

    You also need to check if you have been pushed by the app.

    Please refer to:

    [View:https://docs.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook#to-push-the-app-to-users:320:50]

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