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WorkOrder Script error - msdyn_/WorkOrder.Library.js

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Posted on by aindike

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When Work Order loading, following Script error popup. Please help me to solve it

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log file

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Thanks

Categories:

Inventory and Purchasing

Documentation

Web and mobile experience

Scheduling (URS)

Presales and Invoicing

Connected Field Service

Work Order

Agreement

Analysis and Integration

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aindike 144 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

This is the error

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moko33 1,788 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

Let me guess: it is a custom form?

And that appeared after upgrading from FS 7.x to 8.x?

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aindike 144 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

Yes.

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aindike 144 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

Problem solved. What I have done (in consultation with MS) is to create a duplicate form (WO-Duplicate) and it seems to be working fine now. So what we need to do is to deactivate old form and use this new one.

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moko33 1,788 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

Great. May I ask you: was it a duplicate of your customized form or a duplicate of the standard form that came out of the box?

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Thomas David Dayman 11,323 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

So I had the same issue and the problem arises from duplicating the main work order form from a much older version of Field Service.

Microsoft have recently updated the main Work Order form with new JavaScript files. What users need to do is add the missing JavaScript files to their custom form and remember to enable the 'Pass execution context as first parameter' on the WorkOrder.js file as well

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moko33 1,788 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

Yes we got exactly the same issues and feedback from MS Support. On the one hand it was a lot of work to fix that for all our custom forms and on the other for i.e. the Resource form it did not work for us at all what MS and Thomas describes. So we than took the OOB Resoure form and added all our custom fields and custom scripts manually to it.

Learning for the future: try to use the OOB forms and customize them instead of first replicating them before customizing. Anybody disagrees?

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Thomas David Dayman 11,323 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

I think what happens is that if you customise the OOB form you may potentially lose what the original form from Microsoft was suppose to be if you customise it too much.

I had an experience where someone removed subgrids on the main product form which then broke some Microsoft functionality we wanted to use in the future. I had to load up a trial to find out what was on that form originally.

I personally would like to get Microsoft's opinion on this for "best practice". I can see that both ways could cause issue in future potentially especially now that Field Service is updating on a near regular bases.

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moko33 1,788 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

Thank you Thomas for the feedback. I also would appreciate a recommendation or direction from Microsoft for that in order to have better decision criteria when trying to balance advantages against disadvantages case by case.

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aindike 144 on at

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RE: WorkOrder Script error - msdyn_/WorkOrder.Library.js

Duplicate customized form

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