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ReportWhen Work Order loading, following Script error popup. Please help me to solve it
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When Work Order loading, following Script error popup. Please help me to solve it
log file
Thanks
Thank you Thomas for the feedback. I also would appreciate a recommendation or direction from Microsoft for that in order to have better decision criteria when trying to balance advantages against disadvantages case by case.
I think what happens is that if you customise the OOB form you may potentially lose what the original form from Microsoft was suppose to be if you customise it too much.
I had an experience where someone removed subgrids on the main product form which then broke some Microsoft functionality we wanted to use in the future. I had to load up a trial to find out what was on that form originally.
I personally would like to get Microsoft's opinion on this for "best practice". I can see that both ways could cause issue in future potentially especially now that Field Service is updating on a near regular bases.
Yes we got exactly the same issues and feedback from MS Support. On the one hand it was a lot of work to fix that for all our custom forms and on the other for i.e. the Resource form it did not work for us at all what MS and Thomas describes. So we than took the OOB Resoure form and added all our custom fields and custom scripts manually to it.
Learning for the future: try to use the OOB forms and customize them instead of first replicating them before customizing. Anybody disagrees?
So I had the same issue and the problem arises from duplicating the main work order form from a much older version of Field Service.
Microsoft have recently updated the main Work Order form with new JavaScript files. What users need to do is add the missing JavaScript files to their custom form and remember to enable the 'Pass execution context as first parameter' on the WorkOrder.js file as well
Problem solved. What I have done (in consultation with MS) is to create a duplicate form (WO-Duplicate) and it seems to be working fine now. So what we need to do is to deactivate old form and use this new one.
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