Notifications
Announcements
No record found.
Hi,
Implementing Customer Service, I have a problem when I try to create a record correction rule on my new support queue.
When I try to enable "Automatically reply to email" or "Allow emails from unknown senders" or anything else under the advanced block, Dynamics put back all these options to disable while saving my change.
Do I have to set anything settings for that?
Thank you
Hi Damyrm,
Are you using D365 CE Online or OnPremise?
If Online:
Are you creating the rule on the Unified Interface or editing a rule in the Unified Interface, which has been originally created on the Legacy UI?
Legacy UI created rules cannot be modified in the Unified Interface. If you attempt this, you should see a warning message on the form:
"This is a legacy rule. To edit this rule, please visit legacy web client."
Hi Ioannis,
I am using Dynamics Online and I am doing a new rule in the Unified Interface.
Here is a scenario:
If I create a new rule with just adding a name, save and set ‘allow emails from unknown senders’ to Yes and save.
Dynamics does not save my changes as I can see I 'unsaved changes' at the bottom of my window.
If I wait or click on the blue floppy disk, the parameter ‘allow emails from unknown senders’ is set back to No.
However, The field ‘Manage unknown senders by’ still on the screen.
Ok problem to set up the rules only in the legacy web classic interface but no in the new UCI
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 55 Super User 2025 Season 2
Daniyal Khaleel 27 Most Valuable Professional
Soundari 15
