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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Multiple Field Service...
Service | Customer Service, Contact Center, Fie...
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Multiple Field Service Apps Showing

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Posted on by kashiffayyaz 15

Hi 

I have one Sandbox environment and i am using Field service, in my app pane, two Field service apps are shown. I am not understanding why there are two apps

Main-Field-service.png

If i open First app if get Field Service -> Service

second-Field-service.png

and if open  second app, i get Field Service -> Field Service

First-Field-Service.png

So i am confuse in understanding purpose of multiple apps, as per my understanding there should be only one Unified Interface app, why two apps are shown and whats the purpose.

Thanks

I have the same question (0)
  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,950 on at

    On the first glance what I can say is:

    The one with "truck" icon is the previous version of app.

    The new version of app has a different icon. (The orangish- yellow polygon type)

    Seems you recently applied an update.

    You can have multiple apps running in parallel

  • kashiffayyaz Profile Picture
    kashiffayyaz 15 on at

    Yes i recently updated Sand Box Field service. Can you please explain it little more. Because i have one production environment so i need more explanation in context of production environment.  

  • Verified answer
    ba365guy Profile Picture
    ba365guy 2,950 on at

    App is just a composition of components such as entities, dashboards, forms, views, charts, and business processes.

    Before applying the update to production, please verify if all the components present  in your production work as expected in sandbox (after applying update)

    Microsoft has come up with a new app just to emphasize that Microsoft identifies  the placement / inclusion of components as the most generic considering most of the field service scenarios.

    Any "update" applied technically/functionally updates the components (entities, processes, forms, etc.). App is just a layer / skin to access these components (ofcourse you can control security role wise apps too)

    So once you access the updated solution in sandbox and verify if all the components work as expected (as per production), it should not be much of a concern to apply update in production.

    Please go through the update release notes too in the following link.

    support.microsoft.com/.../microsoft-dynamics-crm-online-releases

    docs.microsoft.com/.../version-history

  • kashiffayyaz Profile Picture
    kashiffayyaz 15 on at

    Thanks

  • Verified answer
    ba365guy Profile Picture
    ba365guy 2,950 on at

    Please close the thread by marking an answer as yes / verified

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