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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Sales Order: Disappear...
Small and medium business | Business Central, N...
Suggested Answer

Sales Order: Disappearing FastTabs

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Posted on by evenshepard 135

A user reported to me twice in last month that she had a strange experience when creating a New Sales Order. The page opened

without displaying the General tab; see attachment. I have not encountered this before. Anyone have any ideas why this might happen?

pastedimage1642103589818v1.png

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Hi

    One of our users had this strange error. We could not find any reason for it. We ended up uninstalling Google Chrome and installing back (it was fine in Edge) and then also clearing all his personalization. Then everything was fine. 

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 102,049 Super User 2026 Season 1 on at

    Hi, if only this user has the problem, I think the first thing you should try is Clear Personalization.

    pastedimage1642117635440v1.png

    pastedimage1642117659246v2.png

    If all users using this role have this problem, you can check the Customize Page of Profiles (Roles).

    pastedimage1642117789202v3.png

    pastedimage1642117796505v4.png

    Hope this will help.

    Thanks.

    ZHU

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