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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Update Booking Template for Service Activity Scheduling?

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Posted on by 295

I have updated the Booking Template for Service Activity but it did not display the actual result Kindly review the code and assist me:

<div style="line-height: 11px !important; width: 99%; overflow: hidden; display: block; text-overflow: ellipsis;">
SA:
<B>{msdyn_serviceappointment_bookableresourcebooking_serviceappointment.subject }</B><br/>
Customer: <b>{msdyn_serviceappointment_bookableresourcebooking_serviceappointment.customers }</b><br/>
Service: <b>{msdyn_serviceappointment_bookableresourcebooking_serviceappointment.serviceid }</b><br/>
Duration: <b>{duration} minutes</b><br/>
</div>

pastedimage1647236551772v1.png

Regards,

Ashar Mustafa,

I have the same question (0)
  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi Ashar.

    Is your serviceid field a lookup? You need to replace it for the relationship and then add the field you want.

    Check the sample below from Booking -> Work Order -> Service Account

    Account: {msdyn_msdyn_workorder_bookableresourcebooking_WorkOrder.msdyn_account_msdyn_workorder_ServiceAccount.name}

  • Ashar Mustafa Profile Picture
    295 on at

    Hi Gabriel Dias Junckes I have to create new Booking Template for service activity and customer is Party List field how can I use this field in Booking Template?

  • Gabriel Dias Junckes Profile Picture
    2,428 on at

    It is the same way, you have to use the relationship all the way up to the field you want to display.

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