Customer journey - Wait till specific year

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Posted on by Sasi Bridzet

Hi All,
I need your help in designing the journey.

Journey starts with finding contacts whose age is 25 years old and send them an email.
After that wait till contact turns 30 and send them another email.
How could I wait till 30 years after sending him first email at 25 years of age?

Already created a segment which will find contacts who turns 25 on that day.
Kindly provide me a path for this wait step

Thanks in advance
regards,
Sasi

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Answers (1)

Dengliang Li Microsoft Employee on at

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Customer journey - Wait till specific year

Hi,

Has the issue been solved?
Have there been any updates? Please feel free to ask me if you have any questions!
If it has been resolved, can you mark the response as an answer?
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Dengliang Li Microsoft Employee on at

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Customer journey - Wait till specific year

Hi,

In my testing, I created an age field to record the age of a contact.

Create a custom trigger that fires when this age field changes.

However, the maximum waiting time for a journey is 1 year.

Therefore, you can only build journeys using custom triggers. Send an email to a contact when their age changes and is 30.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li