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Customer experience | Sales, Customer Insights,...
Suggested Answer

Can CRM set Reminder for Phone Calls?

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Is there a way to enter a phone call activity in CRM and have it indicate a reminder to make it in Outlook?

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  • Suggested answer
    AJ-22040756-0 Profile Picture
    on at

    Hi Partner

    You can try by following these steps as this should be helpful

    For those times when you’d like to schedule a phone call for a future date, use the Create button at the top of your screen. You are then able to set a Due date and time for the call.

    pastedimage1593101727502v2.png

    If you have Outlook synchronized this will then appear as a task in Outlook and a reminder will pop up appropriately.

    You will need to search for the account or contact as this is not added automatically.

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