Skip to main content

Notifications

Customer Service forum
Unanswered

Email template updates case description field

Posted on by

Don`t know if this is "as design" after RW2, but is it right that: if you create an email from case timeline and insert a template to the email. The template text gets duplicated to the description field on the case? 

The signature from the email is also disappearing from the email. 

If this is as design?, is there any documentation on this anywhere? 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email template updates case description field

    Thanks for sharing!:)

  • Pandora Profile Picture
    Pandora on at
    RE: Email template updates case description field

    In replay from Microsoft, I got: The issue was identified as a product defect and it is expected to be fixed mid-November.

  • Anmol Dave Profile Picture
    Anmol Dave on at
    RE: Email template updates case description field

    I think it might be a known issue please raise ticket with Microsoft support and get confirmation.

    Thank you

    Regards

    Anmol Dave

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email template updates case description field

    Hi Nora,

    It's so strange, my version is '2021 release wave 2 enabled', but I can't reproduce what you mentioned.

    pastedimage1634710125022v1.png

    Have you do any customizations in email/case? 

    Can you provide some related screenshots?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,818 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,147 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans