Receiving Invalid Opportunity notice after deleting opportunities

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Posted on by Judy_IW

I am taking over management of our company's Dynamics platform and learning the system and setup. The problem I'm having is that when an opportunity is deleted, the systems starts sending an email stating the opportunity is invalid. If I click on the link to the opportunity from the email I get the below error. How do I fix this, please?

Record Is Unavailable

The requested record was not found or you do not have sufficient permissions to view it.

Error Code: 2147746327
Session Id: 9829a0fb-45f8-40d0-bb5f-00f9610bb77c
Activity Id: f29efabd-db15-48bf-8e51-7b126998afea
Timestamp: Wed Oct 04 2023 08:18:36 GMT-0500 (Central Daylight Time)

Entity 'opportunity' With Id = 0efe253b-512a-ee11-bdf4-00224820e810 Does Not Exist

UciError: Entity 'opportunity' With Id = 0efe253b-512a-ee11-bdf4-00224820e810 Does Not Exist at s (https://content.powerapps.com/resource/uci-infra/scripts/app.43c20c0a98f559b555f66616531c6b98.js:33:903705) at new h (https://content.powerapps.com/resource/uci-infra/scripts/app.43c20c0a98f559b555f66616531c6b98.js:28:149406) at h.fromLegacyErrorStatus (https://content.powerapps.com/resource/uci-infra/scripts/app.43c20c0a98f559b555f66616531c6b98.js:28:151433) at _ (https://content.powerapps.com/resource/uci-infra/scripts/app.43c20c0a98f559b555f66616531c6b98.js:28:153806) at https://content.powerapps.com/resource/uci-infra/scripts/app.43c20c0a98f559b555f66616531c6b98.js:33:252392

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RudyZhang Microsoft Employee on at

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Hi,

Based on the information you have provided, we surmise that there may be something like /workflow/ or /Cloud flow/ in your system that sets up an email to be sent to inform that this Opportunity has been deleted when the record in /Opportunity/ is deleted.

Additionally, based on our searches, these types of errors are usually due to the system trying to access non-existent resources, entities, etc. In your description the system seems to be trying to access an Opportunity record that has been deleted, hence the error message "Entity 'opportunity' With Id = 0efe253b-512a-ee11-bdf4-00224820e810 Does Not Exist"

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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RudyZhang Microsoft Employee on at

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Hi,

May I ask if your problem has been resolved?

Do you still need us to follow up on this issue, please contact me if you have any questions about the solution I proposed.

Best Regards,
Rudy Zhang

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Judy_IW 32 on at

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I've discovered that the error is triggered in a connected application. Knowing that, we can fix. Thank you for your reply.

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