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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Dynamics 365 for Marke...
Customer Insights - Journeys forum

Dynamics 365 for Marketing Quota Limits category names

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Posted on by billiardguy 70

In the Dynamics 365 for Marketing online application you are supposed to be able to see the number of "Marketing Contacts" allocated and used.  This category doesn't appear as one of the Quota names.  I can see "Marketing email messages", "Total contacts in database" and "Litmus inbox previews" but not "Marketing contacts" as this document states:  https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/quota-management

I have run a few Customer Journeys for test purposes and would think I could see the contacts that were sent emails in the Used list.

Marketing-Settings-Page.jpg

  • billiardguy Profile Picture
    billiardguy 70 on at
    RE: Dynamics 365 for Marketing Quota Limits category names

    After updating Dynamics 365 for Marketing the problem was solved.

    Thanks!

  • billiardguy Profile Picture
    billiardguy 70 on at
    RE: Dynamics 365 for Marketing Quota Limits category names

    My version of Dynamics 365 instance is the same as Clofly.  However there was an update available for Dynamics 365 for Marketing which I am applying right now.  It said it may take several hours.  I will update the thread as to what happened after the update is complete.

    Thanks

    Microsoft-Dynamics-Version-2019_2D00_06_2D00_12_5F00_6_2D00_31_2D00_37.jpg

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Dynamics 365 for Marketing Quota Limits category names

    Hi bill,

    You could open Dynamics 365 Marketing Application in D365 Admin Center to check whether there is a update notification. 

    I got it 4 hours ago when I just opened my application. Now my version is 9.1.0000.5229 and every quotas display normally as Abhinav's screenshot.

    If issue still exists, please try to open a ticket for support.

    Regards,

    Clofly

  • Suggested answer
    Abhinav Sunku Profile Picture
    Abhinav Sunku 350 on at
    RE: Dynamics 365 for Marketing Quota Limits category names

    Hi billiardguy,

    As per my Understanding, there is no manual filter or setting for the "Marketing contacts" to show up on the Quota limits tab

    as i checked, it showed up. Could you please share the Instance details of which you are using.

    Quota-limits.PNG

    Hope it helps,

    Best Regards,

    Abhinav sunku.

    “If this has answered your question, please mark as Verified!”

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