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Finance | Project Operations, Human Resources, ...
Suggested Answer

Search Issue on LCS by issue number

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Posted on by 15

Hello everyone,

As per the thread https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/179081/ap-invoice-journal-credit-debit-total-does-not-update, we are also facing similar issue. 

Based on the comments from mentioned thread it seems like this bug is logged with number 3190846.
 
We are unable to search/find this particular issue number on LCS. It would be great if you can guide how to search this particular issue on LCS. Basically looking for the resolution for this issue.
 
Summary of my issue:
AX version is 2009.
Journal credit total doesn't match with line total. If we delete one line item, then total matches correctly, But when we exit AX and come again journal total is incorrect.
This happens with only one journal.

What we found in the LedgerJournalTable was totals from the LedgerJournalTrans table.  The total on the LedgerJournalTable was $65000.  If we change that total in the dictionary, the total gets display correctly on the lines total.

Also if we add a line with a vendor code and just hit the functions button, the total on the line corrects, until you exit out of the lines and go back.  Because it grabs it from the LedgerJournalTable(header record), it goes back to the $65000.

Thank you!

 
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  • Suggested answer
    nmaenpaa Profile Picture
    101,160 Moderator on at

    You can search KB issues in LCS using the Issue search functionality.

    However AX2009 is no longer supported so most likely you can't find the hotfixes online. And at least in LCS you can download only D365FO and AX2012 fixes. AX2009 fixes you might find in Partner Source. Or you can create a support request and ask MS to send you the hotfix.

  • WillWU Profile Picture
    22,361 on at

    Hi JD365,

    Please take a look at the solution of this issue in AX2012:

    docs.microsoft.com/.../resolve-price-totals-invoice-matching-discrepancies

    If it doesn't work , you could re-create the journal, or open a support ticket with the Microsoft Support team.

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