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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Reversing a posted ope...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Reversing a posted open invoice so it doesn't pay.

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Posted on by BL-19111757-0 2
Hello, 
I inadvertently entered an invoice twice.  One is paid and the other is pending payment.  How do I reverse the open invoice so that the vendor doesn't get paid twice?
Thank you
 
Categories:
Microsoft Dynamics SL
Microsoft Dynamics GP
Microsoft Dynamics AX
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  • Suggested answer
    Adis Profile Picture
    Adis 6,069 Super User 2025 Season 2 on at
    Hi,
     
     
    Try this:
     
     
     
     
     
     
     
    Here is also another source:
     
     
     
     
    Kind regards, Adis
     
     
     
  • Suggested answer
    Saif Ali Sabri Profile Picture
    Saif Ali Sabri 2,351 Super User 2025 Season 2 on at

    This reply has been created with the help of AI 
     

    To reverse a posted open invoice in Dynamics 365 Finance and Operations to ensure the vendor doesn’t get paid twice.

    Option 1: Cancel the open invoice through a credit note

    1. Navigate to the Vendor Invoice Journal:

      • Go to Accounts payable > Invoices > Invoice journal.

    2. Identify the Duplicate Invoice:

      • Search for the duplicate invoice that is still pending payment.

    3. Create a Credit Note:

      • Create a new journal entry by clicking New.
      • Select the same vendor and reference the duplicate invoice number in the description.
      • Enter a negative invoice amount (to reverse the amount).

    4. Post the Credit Note:

      • Once the credit note is entered, validate the journal and post it.

    5. Verify in Vendor Transactions:

      • Go to Accounts payable > Vendors > All vendors.
      • Select the vendor and navigate to the Transactions section.
      • Confirm the original invoice and credit note are offset against each other.

    Option 2: Void the Open Invoice (if allowed)

    If the invoice has not been settled or partially paid, you may be able to void it.

    1. Navigate to the Invoice:

      • Go to Accounts payable > Invoices > Open vendor invoices.
      • Locate the duplicate open invoice.

    2. Void the Invoice:

      • Check if the system allows voiding by selecting the invoice and clicking on Cancel or Void (depending on your organization’s setup).
      • If the option is unavailable, you’ll need to use Option 1.

    Option 3: Adjust Payment Proposals

    If the invoice is included in a payment proposal, ensure it’s excluded from payment:

    1. Go to Payment Journal:

      • Navigate to Accounts payable > Payments > Payment journal.
      • Locate the payment proposal including the duplicate invoice.

    2. Exclude the Duplicate Invoice:

      • Edit the payment proposal and manually remove the duplicate invoice line.
      • Revalidate and post the payment proposal.

    3. Follow Up with Credit Note (Optional):

      • If voiding is not possible, use a credit note to offset the open invoice.

    Final Steps:

    • Communicate with the Vendor: Notify the vendor that the duplicate invoice has been voided or offset to prevent confusion.
    • Run a Vendor Statement: Validate that the vendor ledger shows the correct balances.
  • Devon Southall Profile Picture
    Devon Southall 160 on at
    which ERP are you using??  you have tagged SL, GP & AX - they are very different accounting systems. 

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