Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Reversing a posted ope...
Finance | Project Operations, Human Resources, ...
Suggested answer

Reversing a posted open invoice so it doesn't pay.

(1) ShareShare
ReportReport
Posted on by BL-19111757-0 2
Hello, 
I inadvertently entered an invoice twice.  One is paid and the other is pending payment.  How do I reverse the open invoice so that the vendor doesn't get paid twice?
Thank you
 
Categories:
Microsoft Dynamics SL
Microsoft Dynamics GP
Microsoft Dynamics AX
  • Devon Southall Profile Picture
    Devon Southall 124 on at
    Reversing a posted open invoice so it doesn't pay.
    which ERP are you using??  you have tagged SL, GP & AX - they are very different accounting systems. 
  • Suggested answer
    Saif Ali Sabri Profile Picture
    Saif Ali Sabri 498 Super User 2025 Season 1 on at
    Reversing a posted open invoice so it doesn't pay.

    This reply has been created with the help of AI 
     

    To reverse a posted open invoice in Dynamics 365 Finance and Operations to ensure the vendor doesn’t get paid twice.

    Option 1: Cancel the open invoice through a credit note

    1. Navigate to the Vendor Invoice Journal:

      • Go to Accounts payable > Invoices > Invoice journal.

    2. Identify the Duplicate Invoice:

      • Search for the duplicate invoice that is still pending payment.

    3. Create a Credit Note:

      • Create a new journal entry by clicking New.
      • Select the same vendor and reference the duplicate invoice number in the description.
      • Enter a negative invoice amount (to reverse the amount).

    4. Post the Credit Note:

      • Once the credit note is entered, validate the journal and post it.

    5. Verify in Vendor Transactions:

      • Go to Accounts payable > Vendors > All vendors.
      • Select the vendor and navigate to the Transactions section.
      • Confirm the original invoice and credit note are offset against each other.

    Option 2: Void the Open Invoice (if allowed)

    If the invoice has not been settled or partially paid, you may be able to void it.

    1. Navigate to the Invoice:

      • Go to Accounts payable > Invoices > Open vendor invoices.
      • Locate the duplicate open invoice.

    2. Void the Invoice:

      • Check if the system allows voiding by selecting the invoice and clicking on Cancel or Void (depending on your organization’s setup).
      • If the option is unavailable, you’ll need to use Option 1.

    Option 3: Adjust Payment Proposals

    If the invoice is included in a payment proposal, ensure it’s excluded from payment:

    1. Go to Payment Journal:

      • Navigate to Accounts payable > Payments > Payment journal.
      • Locate the payment proposal including the duplicate invoice.

    2. Exclude the Duplicate Invoice:

      • Edit the payment proposal and manually remove the duplicate invoice line.
      • Revalidate and post the payment proposal.

    3. Follow Up with Credit Note (Optional):

      • If voiding is not possible, use a credit note to offset the open invoice.

    Final Steps:

    • Communicate with the Vendor: Notify the vendor that the duplicate invoice has been voided or offset to prevent confusion.
    • Run a Vendor Statement: Validate that the vendor ledger shows the correct balances.
  • Suggested answer
    Adis Profile Picture
    Adis 2,706 Super User 2025 Season 1 on at
    Reversing a posted open invoice so it doesn't pay.
    Hi,
     
     
    Try this:
     
     
     
     
     
     
     
    Here is also another source:
     
     
     
     
    Kind regards, Adis
     
     
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,234 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,994 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans