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Customer experience | Sales, Customer Insights,...
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Multi-channel - what is the real options for that?

Posted on by 230

Hi,

at page 'https://dynamics.microsoft.com/en-us/marketing/overview/' we saw the text 'Run targeted, multi-channel campaigns and personalize each buyer’s journey to generate more sales-ready leads.'

What is the 'multi-channel'? I didn't found which options (fcebook, instagram, whatsapp, linkedin, youtube) it works at MS Dyn Docs.

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,079 on at
    RE: Multi-channel - what is the real options for that?

    docs.microsoft.com/.../mkt-settings-social-media

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    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Multi-channel - what is the real options for that?

    Hi Renato,

    The Dynamics 365 Marketing application currently supports channels like email, events & webinars (with a full event management solution included out of the box), social posting (LinkedIn, Facebook, Twitter) and SMS (via the Appsource). We and the partner community is working to increase the number of channels that we support.

    If you'd like to see more channels supported on the org, you can submit your suggestions on the Ideas forum (experience.dynamics.com/.../ - the product team keeps a keen eye on that area.

    Thanks,

    Shravan

  • Stephani Profile Picture
    Stephani 545 on at
    RE: Multi-channel - what is the real options for that?

    I'm not entirely sure this will answer your question, but out of the box:

    1. You can author, schedule and post on LinkedIn, Facebook, and Twitter.

    2. You can integrate with LinkedIn Lead Gen forms to more easily capture data from LinkedIn

    https://docs.microsoft.com/en-us/dynamics365/marketing/social-posting

    https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-social-media

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