Portal: Knowledge Articles does not show any article

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Posted on by GRA

Knowledge Articles does not show any article
-The configuration of the entities Article of knowledge and Cases is enabled to Manage Article of knowledge
-Entity permissions are enabled for authenticated users.
-The articles created are published.

Do you know if any other configuration needs to be reviewed?

Does not show articles for anonymous users or authenticated or administrator

Thank you advance!

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LeoAlt 16,341 Moderator on at

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Hi partner,

Do you mean you could see none articles in Knowledge Base home page?

Did you try to search any key word to find an article in portal?

If so, the KB home page only shows the categories of KB articles, not show articles directly.

You should enter one of the categories and then you will be able to find the articles under it.

You should configure the categories for each articles first in D365.

Best Regards,

Leo
GRA 59 on at

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Great!!

I've configurated the the categories for each articles first in D365 and It's show the Articles!!

Thanks a lot!
Community Member on at

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You should configure the categories for each articles first in D365.