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Portal: Knowledge Articles does not show any article

Posted on by 59

Knowledge Articles does not show any article
-The configuration of the entities Article of knowledge and Cases is enabled to Manage Article of knowledge
-Entity permissions are enabled for authenticated users.
-The articles created are published.

Do you know if any other configuration needs to be reviewed?

Does not show articles for anonymous users or authenticated or administrator

Thank you advance!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Portal: Knowledge Articles does not show any article

    You should configure the categories for each articles first in D365.

  • GRA Profile Picture
    GRA 59 on at
    RE: Portal: Knowledge Articles does not show any article

    Great!!

    I've configurated the  the categories for each articles first in D365 and It's show the Articles!!

    Thanks a lot!

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Portal: Knowledge Articles does not show any article

    Hi partner,

    Do you mean you could see none articles in Knowledge Base home page?

    pastedimage1588556895605v2.png

    Did you try to search any key word to find an article in portal?

    pastedimage1588556841902v1.png

    If so, the KB home page only shows the categories of KB articles, not show articles directly.

    You should enter one of the categories and then you will be able to find the articles under it.

    pastedimage1588557304510v3.png

    pastedimage1588557336647v4.png

    You should configure the categories for each articles first in D365.

    Best Regards,

    Leo

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