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Missing Graphics On GP 18.2 Year-End Update

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Posted on by 190

Has anyone else noticed an issue with GP after loading the 2019 year-end update for version 18?  Graphics suddenly disappear while working in GP. By this I mean borders around buttons, checkboxes or scroll bars suddenly disappear. Logging out of GP and logging back in fixes it but this did not occur on 2018.  I have done two upgrades so far (including my own system) and both upgrades are experiencing this issue. Both upgrades went to the year-end update instead of the October release so I do not know if this issue started with the October release or year-end.  Below is a screen shot of some missing checkboxes:pastedimage1575866997778v1.png

Has Microsoft said anything about this issue?

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  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    I now have several W2019 servers running GP 18.2.1060 and GP 18.2.1100. None are experiencing this issue. They are all images and I RDP to all of them. Windows updates are applied weekly.

  • Minitany Profile Picture
    Minitany 5 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    Richard are you still not having this issue running W2019? Also are you sure your GP v. is 18.2.160 and not 18.2.1060? We are running SQL 2019 and W2019 for our GP and have this issue, everything is patched and up to date. Was curious since this was back in April...

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    I miss-typed. The server was W2019. Are you using the W2019 server as a terminal server? Are the workstations all W10s? Are all the latest updates loaded on the server and workstations. What exactly did support tell you about W2019? What version of .net is installed?

  • Althea ADS Profile Picture
    Althea ADS 445 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    correct - everything works if the O/S is not W2019.  So it will be ok on W2012, W2016, etc.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    That is not much of a solution. I just did another GP.18.2.160 on W2012 and no one is having this issue. I have all the latest updates for SQL and the OS.

  • Althea ADS Profile Picture
    Althea ADS 445 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    We had to roll our 18.2 client back to Server 2016 for RDS and it now works fine.  Tech support said it is a conflict between Server 2019 and GP in general.  

  • Kaylasch Profile Picture
    Kaylasch 245 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    Has anyone found a solution for this? I have a client on 18.2 experiencing the same issue.

  • Althea ADS Profile Picture
    Althea ADS 445 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    We have a customer on GP 18.2 and server 2019 using RDS.  They are ok first login, but if they log off and go back on, their graphics disappear as above.  Until their RDS sessions are reset, this will continue.  This does not happen directly on the server, only the RDS clients and with all Windows 10 versions on the clients.

    Anyone have any updates on this?  MSFT Server 2019 support says it's not them, but an application issue.  I'm sure GP will say it's not them.

  • Beat Bucher  GP Geek  GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,002 Super User on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    Hi Richard,

    I've noticed this as well on a couple of setups, even with GP 2018R2 (not 18.2) and it's most likely related to the windows platform (2012, 2016 or Win10) and/or .NET 4.7x

    My feeling is that if you run this on a lower OS version, you won't run into this kind of issues, but I'd would have to validate this by using a Win7 or 2008 server.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Missing Graphics On GP 18.2 Year-End Update

    I have the same problem with GP 2018. Has anyone found a resolution for this?

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