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Unable to view live chat transcripts in Customer Service Hub

Posted on by

Hello

Last week we began to see an error when trying to access live chat transcripts:

Error occured during initialization of control: MscrmControls.FormInitiator.FormInitiatorControl;Message: Cannot read properties of undefined (reading 'reportErrorEvent')

This appears in the Customer Service Hub and Omnichannel applications.

Does anyone know what the issue is and how it can be fixed?

Many thanks

Simon

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