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Purchase Orders Changing to Canceled Status Immediately

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Posted on by DianaGibson

Has anyone ever experienced, a purchase order change to canceled, what seems like automatically? We have a new user, using web access to create POs and the last 15-20 POs they have created ended up showing as canceled, as soon as they were approved. Is there something they are doing that is causing this?

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Microsoft Dynamics GP

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DianaGibson 5 on at

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RE: Purchase Orders Changing to Canceled Status Immediately

Thanks for your guys advice, as it turned out, our employee was entering a value into the "canceled quantity" field that we couldn't see until we watched her try to make one, as we had removed our closed POs before we realized there was an issue.

Thanks again
Rosemary 2 on at

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RE: Purchase Orders Changing to Canceled Status Immediately

Good day,

support.microsoft.com/.../kb-850996-how-to-create-a-dexsql-log-file-to-troubleshoot-error-messages-in-microsoft-dynamics-gp-67f4d9e9-51dd-69a8-57d8-6625416e3cb1

This article describes how to create a DexSQL log file, this tool helps understand as well as trouble shoot issues, it will basically capture the syntax leading up to the error message.

Hope this helps

Regards

Rosemary
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Shannon Aune on at

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RE: Purchase Orders Changing to Canceled Status Immediately

Hi Diana,

I am not aware of anything that would automatically change the status to be canceled. I will leave this post out here in case anyone else in the community has seen this type of behavior as well, maybe they can provide assistance on this as well. Otherwise if it is something that you can recreate at will, you could open a support case, and we could help trace the process to see if we can determine from the trace what is causing this to occur.

Thanks,