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Purchase Orders Changing to Canceled Status Immediately

Posted on by 5

Has anyone ever experienced, a purchase order change to canceled, what seems like automatically? We have a new user, using web access to create POs and the last 15-20 POs they have created ended up showing as canceled, as soon as they were approved. Is there something they are doing that is causing this? 

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  • DianaGibson Profile Picture
    DianaGibson 5 on at
    RE: Purchase Orders Changing to Canceled Status Immediately

    Thanks for your guys advice, as it turned out, our employee was entering a value into the "canceled quantity" field that we couldn't see until we watched her try to make one, as we had removed our closed POs before we realized there was an issue.

    Thanks again

  • Rosemary Profile Picture
    Rosemary 2 on at
    RE: Purchase Orders Changing to Canceled Status Immediately

    Good day,

    support.microsoft.com/.../kb-850996-how-to-create-a-dexsql-log-file-to-troubleshoot-error-messages-in-microsoft-dynamics-gp-67f4d9e9-51dd-69a8-57d8-6625416e3cb1

    This article describes how to create a DexSQL log file, this tool helps understand as well as trouble shoot issues, it will basically capture the syntax leading up to the error message.

    Hope this helps

    Regards

    Rosemary

  • Suggested answer
    Shannon Aune Profile Picture
    Shannon Aune on at
    RE: Purchase Orders Changing to Canceled Status Immediately

    Hi Diana,

    I am not aware of anything that would automatically change the status to be canceled. I will leave this post out here in case anyone else in the community has seen this type of behavior as well, maybe they can provide assistance on this as well. Otherwise if it is something that you can recreate at will, you could open a support case, and we could help trace the process to see if we can determine from the trace what is causing this to occur. 

    Thanks,

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