Stuck in getting email

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Posted on by Community member

Hello Everyone,

I am using Microsoft 365 Sales Hub, i am stuck in sending email they show send but didn't receive on that same email id that i was send email please any one can help me I am very thankful to you.

Thankyou,

Regards,

Uzair Uddin Ahmed.

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Answers (1)

Suggested answer

Leah Ju Microsoft Employee on at

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Stuck in getting email

Hi Partner,

Please refer to the following documentation:

https://learn.microsoft.com/en-us/power-platform/admin/why-email-message-sent-have-pending-send-status

If the status of the email appears as "Pending Send" and is not sent, contact your administrator.

If you are the administrator, verify that the user who sent the email is enabled for sending email. To do this:

In the Power Platform admin center, select an environment.

Select Settings > Email > Mailboxes.

Change the view to Active Mailboxes.

Select the mailbox record for the user who sent the email(From field value), and then click the Edit button.

Verify the user is correctly configured and enabled for sending email:

If the user's mailbox record is configured to use server-side synchronization for outgoing email, verify the user's email address is approved and is also tested and enabled. For more information about configuring server-side synchronization, see set up server-side synchronization of email, appointments, contacts, and tasks.

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah
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Community member 4 on at

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Stuck in getting email

No, The email status shown "Pending Email", This type of error show.
Verified answer

Leah Ju Microsoft Employee on at

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Stuck in getting email

Hi Partner,

I can't understand this: sending email they show send but didn't receive on that same email id that i was send email.

1.The emails status is sent?

2.didn't receive on? same email id?

Do you mean that the recipient did not receive this email from you? or the received email not appear in sales app?

--Make recipient set to track emails:

https://learn.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/set-option-automatically-track-incoming-outlook-email

And each email id is unique and will not be duplicated.

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah