web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Successful CRM cases i...
Microsoft Dynamics CRM (Archived)

Successful CRM cases in heavy machinery industry byFrensworkz

(0) ShareShare
ReportReport
Posted on by sander 45

Overview
Country or region:China
Industry:Heavy achinery
Customer Introduction
A heavy achinery company was founded in1926 and its headquarter is in Illinois. It is the biggest construction machinery and mining equipment maker and one of the biggest gas engine, gas turbine and diesel makers throughout the world.
Implementation Goal
Track the machines sold to offer reparation and support at proper time.it can develop potential purchasing power and improve customer satisfaction and competitiveness
Introduce and consolidate standardized processes together with 360°view of customer to avoid credit risk
Using CRM can offer extra consulting service for customer’s success to build up good elationship and make product and service com petitive
Using CRM mobile working function can help salespersons to improve their working efficiency, reacting and decision-making speed

*This post is locked for comments

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans