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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Issue : Doubl...
Microsoft Dynamics CRM (Archived)

CRM 2013 Issue : Double click "Activate" button on Quote and "Mark Complete" button on Task form

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Posted on by Deen G

CRM 2013 SP 1 Rollup4 (latest)

We found some users do double-click on button (either by accident or due to impatience).  Double click "Activate" button on Quote and "Mark Complete" button on form  causes the record status to get updated twice.  The audit history shows that the record status is updated from "Draft" to "Active", and then "Active" to "Active".   

We have requirement to trigger Workflow and plugin when Quote status = Active.  The above issue has caused the workflow/plugin to fire twice.  Is there a workaround to handle this double clicking on button ?

 

 

 

 

 

 

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  • Suggested answer
    Wouter Madou Profile Picture
    Wouter Madou 3,392 on at

    Train the user to only click ones, but in regards of your workflow best practice is to always incorporate the possibility of a 'double trigger' and set a flagfield 'workflow already started' or something to kill the second workflow.

  • Inogic Profile Picture
    Inogic 766 on at

    You can create workflow or plugin and register it on Quote entity.

     
    1) Workflow will trigger on change of status field   
            In workflow you can add condition like :
            If Quote:Status equals [Active] then:
                  "do your logic here "
     
    2) Plugin step will register on "SetStateDynamicEntity" 
     
    Hope this helps.
     
    Thanks,
    Sam

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